Frequently asked questions
From the time of placing your order please allow 14 business days for receipt.
There may occasionally be delays caused by circumstances beyond our control. For further information on your the status of your order please contact us at firstname.lastname@example.org
After placing your order you have 24 hours within which you can amend it. Please contact email@example.com stating your order no. and, your required changes.
Unfortunately, we cannot accept any order amendments after the initial 24 hours.
By law, you are entitled to withdraw your order within 24 hours after the order was placed. In this case, we will cancel your order and refund the order value immediately.
Any cancellations after the initial 24 hour period will not be accepted.
Unfortunately, we do not accept regular returns.
By law, you have the right to withdraw your order up to 24h after the order has been placed. In this case, we will cancel your order and refund the order value immediately.
We do ship to all EU countries, as well as overseas to the US, Canada and some other selected countries.
Should you have any questions or problems while ordering please contact us.
For shipping, we do charge a flat rate. For orders with a minimum of 300€ order value shipping is free. Please note, that shipping fees are non-refundable.
So far unfortunately no.