{"id":13815,"date":"2026-09-09T12:16:59","date_gmt":"2026-09-09T12:16:59","guid":{"rendered":"https:\/\/anbelladesigns.com\/faq"},"modified":"2026-09-09T12:16:59","modified_gmt":"2026-09-09T12:16:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/anbelladesigns.com\/fr\/faq","title":{"rendered":"FAQ \u2013 AnBella Designs"},"content":{"rendered":"<div style=\"border:1px solid #d8d2c8;background:#faf8f5;padding:14px 18px;margin:0 0 28px\">\n<p style=\"margin:0;font-size:.95em\"><strong>Traduction automatique&nbsp;: version non r\u00e9vis\u00e9e.<\/strong> Cette page a \u00e9t\u00e9 traduite automatiquement et n\u2019a pas encore \u00e9t\u00e9 relue par un traducteur. En cas de divergence, <a href=\"https:\/\/anbelladesigns.com\/faqs\">la version anglaise<\/a> fait foi.<\/p>\n<\/div>\n\n<h1 style=\"text-align: center\">FAQ &#8211; tissus brod\u00e9s &amp; plus encore<\/h1>\n<h2 style=\"text-align: center\"><span style=\"font-size: 75%\">Obtenez des r\u00e9ponses \u00e0 vos questions et commandez d\u00e8s maintenant vos galons de coton responsables&nbsp;!<\/span><\/h2>\n<p><span>Vous trouverez ci-dessous quelques-unes de nos questions les plus fr\u00e9quentes. Si votre question ne trouve pas de r\u00e9ponse et que vous souhaitez nous parler directement, n&rsquo;h\u00e9sitez pas \u00e0 <a href=\"https:\/\/anbelladesigns.com\/fr\/a-propos\/contactez-nous\">nous contacter<\/a>.<\/span><\/p>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:-0.3em;margin-bottom:-0.3em;max-width:0px;height:30px\"><\/div>\n\n<h3>&nbsp;<\/h3>\n<h3 style=\"text-align: left\"><span style=\"font-size: 120%\">Questions g\u00e9n\u00e9rales<\/span><\/h3>\n<div class=\"accordion\">\n\n<div id=\"accordion-fr-67513231\" class=\"accordion-item\"><a id=\"accordion-fr-67513231-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-67513231-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>O\u00f9 trouver votre catalogue en ligne&nbsp;?<\/span><\/a><div id=\"accordion-fr-67513231-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-67513231-label\">\n\n<p>Vous trouverez notre catalogue en ligne <a href=\"https:\/\/anbelladesigns.com\/fr\/shop\">ici<\/a>. <\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-4177132363\" class=\"accordion-item\"><a id=\"accordion-fr-4177132363-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-4177132363-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Accordez-vous des remises sur les grosses commandes&nbsp;?<\/span><\/a><div id=\"accordion-fr-4177132363-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-4177132363-label\">\n\n<p>Si vous souhaitez passer une commande plus importante, contactez-nous via notre <a href=\"https:\/\/anbelladesigns.com\/fr\/a-propos\/contactez-nous#wholesale\">formulaire de demande de vente en gros<\/a>. Nous reviendrons vers vous dans les meilleurs d\u00e9lais.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-873474276\" class=\"accordion-item\"><a id=\"accordion-fr-873474276-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-873474276-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Puis-je commander des \u00e9chantillons&nbsp;?<\/span><\/a><div id=\"accordion-fr-873474276-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-873474276-label\">\n\n<p>Si vous souhaitez vous faire une id\u00e9e de nos tissus brod\u00e9s, motifs, cols, etc., nous vous recommandons de s\u00e9lectionner les produits qui vous int\u00e9ressent et de profiter d&rsquo;<b>un minimum de commande bas pour votre premi\u00e8re commande<\/b>. La commande minimum est de 35&nbsp;&euro; (hors TVA). Nous ne pouvons malheureusement pas proposer d&rsquo;\u00e9chantillons gratuits pour le moment.&nbsp;<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-2701218250\" class=\"accordion-item\"><a id=\"accordion-fr-2701218250-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-2701218250-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Un article \u00e9puis\u00e9 sera-t-il de nouveau disponible&nbsp;?<\/span><\/a><div id=\"accordion-fr-2701218250-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-2701218250-label\">\n\n<p>Nous ne pouvons malheureusement pas pr\u00e9voir quels produits seront r\u00e9approvisionn\u00e9s.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n<h3>&nbsp;<\/h3>\n<h3 style=\"text-align: left\"><span style=\"font-size: 120%\">Questions sur le processus de commande<\/span><\/h3>\n<div class=\"accordion\">\n\n<div id=\"accordion-fr-1198457299\" class=\"accordion-item\"><a id=\"accordion-fr-1198457299-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-1198457299-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Puis-je modifier ma commande apr\u00e8s l&rsquo;avoir pass\u00e9e&nbsp;?<\/span><\/a><div id=\"accordion-fr-1198457299-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-1198457299-label\">\n\n<p><span style=\"font-weight: 400\">Apr\u00e8s avoir pass\u00e9 votre commande, vous disposez de 24 heures pour la modifier. Merci d&rsquo;\u00e9crire \u00e0 <a href=\"mailto:orders@anbelladesigns.com\">orders@anbelladesigns.com<\/a> en indiquant votre num\u00e9ro de commande et les modifications souhait\u00e9es.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Nous ne pouvons malheureusement accepter aucune modification apr\u00e8s ce d\u00e9lai de 24 heures.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-2656712340\" class=\"accordion-item\"><a id=\"accordion-fr-2656712340-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-2656712340-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Puis-je annuler ma commande&nbsp;?<\/span><\/a><div id=\"accordion-fr-2656712340-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-2656712340-label\">\n\n<p>Nos dentelles, galons et tissus sont coup\u00e9s \u00e0 la longueur que vous commandez et, en vertu du &sect;&nbsp;18 al.&nbsp;1 n&deg;&nbsp;3 FAGG, les marchandises coup\u00e9es sur mesure ne donnent droit \u00e0 aucun droit l\u00e9gal de r\u00e9tractation. Elles ne peuvent pas \u00eatre annul\u00e9es une fois la commande pass\u00e9e.<\/p>\n<p>Les articles standard livr\u00e9s en unit\u00e9s fixes pr\u00e9conditionn\u00e9es ne sont pas coup\u00e9s sur mesure&nbsp;; pour ceux-ci, vous disposez du droit l\u00e9gal de r\u00e9tractation de 14 jours &mdash; voir notre page <a href=\"https:\/\/anbelladesigns.com\/fr\/droit-de-retractation\">Droit de r\u00e9tractation<\/a>.<\/p>\n<p>Si vous venez tout juste de commander, \u00e9crivez imm\u00e9diatement \u00e0 <a href=\"mailto:orders@anbelladesigns.com\">orders@anbelladesigns.com<\/a>&nbsp;: si nous n&rsquo;avons pas encore coup\u00e9 votre commande, nous ferons notre possible. Vos droits de garantie en cas de marchandise d\u00e9fectueuse ou non conforme ne sont dans tous les cas pas affect\u00e9s.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-840249630\" class=\"accordion-item\"><a id=\"accordion-fr-840249630-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-840249630-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Puis-je \u00e9changer des produits&nbsp;?<\/span><\/a><div id=\"accordion-fr-840249630-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-840249630-label\">\n\n<p>Nous n&rsquo;acceptons l&rsquo;\u00e9change de produits que s&rsquo;ils sont d\u00e9fectueux. Pour plus d&rsquo;informations, reportez-vous \u00e0 notre page <a href=\"https:\/\/anbelladesigns.com\/fr\/livraison-et-retours\">Livraison et retours<\/a><\/p>\n<p>&nbsp;<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-1678958930\" class=\"accordion-item\"><a id=\"accordion-fr-1678958930-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-1678958930-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Puis-je retourner des produits&nbsp;?<\/span><\/a><div id=\"accordion-fr-1678958930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-1678958930-label\">\n\n<p>Les dentelles, galons et tissus coup\u00e9s \u00e0 la longueur de votre choix ne peuvent \u00eatre ni retourn\u00e9s ni \u00e9chang\u00e9s, les marchandises coup\u00e9es sur mesure \u00e9tant exclues du droit l\u00e9gal de r\u00e9tractation en vertu du &sect;&nbsp;18 al.&nbsp;1 n&deg;&nbsp;3 FAGG.<\/p>\n<p>Les articles standard livr\u00e9s en unit\u00e9s fixes pr\u00e9conditionn\u00e9es peuvent \u00eatre retourn\u00e9s dans les 14 jours suivant leur r\u00e9ception au titre de votre droit l\u00e9gal de r\u00e9tractation. Notre page <a href=\"https:\/\/anbelladesigns.com\/fr\/droit-de-retractation\">Droit de r\u00e9tractation<\/a> explique comment l&rsquo;exercer et qui prend en charge les frais de retour.<\/p>\n<p>Tout article d\u00e9fectueux ou non conforme \u00e0 la description est toujours couvert&nbsp;: envoyez une photo et votre num\u00e9ro de commande \u00e0 <a href=\"mailto:orders@anbelladesigns.com\">orders@anbelladesigns.com<\/a> dans les 14 jours suivant la livraison&nbsp;; il n&rsquo;est pas n\u00e9cessaire de renvoyer l&rsquo;article.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-91809232\" class=\"accordion-item\"><a id=\"accordion-fr-91809232-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-91809232-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quand vais-je recevoir ma commande&nbsp;?<\/span><\/a><div id=\"accordion-fr-91809232-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-91809232-label\">\n\n<p><span style=\"font-weight: 400\">\u00c0 compter de la date de votre commande, comptez 14 jours ouvr\u00e9s pour la r\u00e9ception.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Des retards ind\u00e9pendants de notre volont\u00e9 peuvent occasionnellement survenir. Pour en savoir plus sur l&rsquo;\u00e9tat de votre commande, \u00e9crivez-nous \u00e0&nbsp;<\/span><a href=\"mailto:orders@anbelladesigns.com\">orders@anbelladesigns.com<\/a><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-3771843920\" class=\"accordion-item\"><a id=\"accordion-fr-3771843920-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-3771843920-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>O\u00f9 puis-je suivre ma commande&nbsp;?<\/span><\/a><div id=\"accordion-fr-3771843920-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-3771843920-label\">\n\n<p>Si vous souhaitez suivre votre commande, <a href=\"https:\/\/anbelladesigns.com\/fr\/a-propos\/contactez-nous\">contactez-nous<\/a> pour obtenir votre num\u00e9ro de suivi et l&rsquo;\u00e9tat de votre envoi.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-4024896160\" class=\"accordion-item\"><a id=\"accordion-fr-4024896160-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-4024896160-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quels moyens de paiement acceptez-vous&nbsp;?<\/span><\/a><div id=\"accordion-fr-4024896160-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-4024896160-label\">\n\n<p>Vous pouvez r\u00e9gler facilement par carte bancaire (via le paiement Stripe), avec votre compte PayPal ou par virement bancaire. <\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-1745540745\" class=\"accordion-item\"><a id=\"accordion-fr-1745540745-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-1745540745-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quand mon paiement sera-t-il d\u00e9bit\u00e9&nbsp;?<\/span><\/a><div id=\"accordion-fr-1745540745-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-1745540745-label\">\n\n<p>Votre carte, votre compte bancaire ou votre compte PayPal sera d\u00e9bit\u00e9 d\u00e8s que votre commande aura \u00e9t\u00e9 pass\u00e9e. Si votre paiement est en attente, nous sommes tenus de suspendre votre commande jusqu&rsquo;\u00e0 ce que les fonds soient encaiss\u00e9s. <\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-2970985518\" class=\"accordion-item\"><a id=\"accordion-fr-2970985518-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-2970985518-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Combien co\u00fbte la livraison&nbsp;?<\/span><\/a><div id=\"accordion-fr-2970985518-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-2970985518-label\">\n\n<p>Les frais de port sont calcul\u00e9s au moment du paiement en fonction de votre pays de livraison &mdash; saisissez simplement votre adresse pour voir le tarif exact. Le seuil de livraison offerte d\u00e9pend de votre pays de livraison&nbsp;; le montant qui vous concerne est affich\u00e9 dans le panier et au moment du paiement. Veuillez noter que les frais de port ne sont pas remboursables.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-955076934\" class=\"accordion-item\"><a id=\"accordion-fr-955076934-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-955076934-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Livrez-vous \u00e0 l&rsquo;international&nbsp;?<\/span><\/a><div id=\"accordion-fr-955076934-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-955076934-label\">\n\n<p><span style=\"font-weight: 400\">Nous livrons en Autriche, en Allemagne et en Suisse, au Royaume-Uni, ainsi que dans tous les autres pays de l&rsquo;UE.<\/span><\/p>\n<p>Si vous avez des questions ou rencontrez un probl\u00e8me lors de votre commande, <a href=\"https:\/\/anbelladesigns.com\/fr\/a-propos\/contactez-nous\">contactez-nous<\/a>.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-fr-682652883\" class=\"accordion-item\"><a id=\"accordion-fr-682652883-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-fr-682652883-content\"><button class=\"toggle\" aria-label=\"Ouvrir\"><i class=\"icon-angle-down\"><\/i><\/button><span>Puis-je acheter vos produits en magasin&nbsp;?<\/span><\/a><div id=\"accordion-fr-682652883-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-fr-682652883-label\">\n\n<p>Pas pour l&rsquo;instant, malheureusement.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Traduction automatique&nbsp;: version non r\u00e9vis\u00e9e. Cette page a \u00e9t\u00e9 traduite automatiquement et n\u2019a pas encore \u00e9t\u00e9 relue par un traducteur. En cas de divergence, la version anglaise fait foi. FAQ &#8211; tissus brod\u00e9s &amp; plus encore Obtenez des r\u00e9ponses \u00e0 vos questions et commandez d\u00e8s maintenant vos galons de coton responsables&nbsp;! Vous trouverez ci-dessous quelques-unes [&#8230;]\n","protected":false},"author":3,"featured_media":6860,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13815","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 AnBella Designs - AnBella Designs<\/title>\n<meta name=\"description\" content=\"R\u00e9ponses aux questions fr\u00e9quentes sur les commandes, la livraison, les retours et les \u00e9chantillons chez AnBella Designs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/anbelladesigns.com\/fr\/faq\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ \u2013 AnBella Designs - 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