Shipping & Returns

Shipping

We ship from our warehouse in Austria to Austria, Germany, Switzerland, the United Kingdom and the EU. Shipping cost is calculated at checkout based on your delivery country — simply enter your address to see the exact rate before you pay. The free-shipping threshold depends on your delivery country; the amount that applies to you is shown in the cart and at checkout.

Please allow 5–7 business days to process your order, and up to 14 business days for delivery. Occasionally circumstances outside our control may add a short delay. For order status, contact orders@anbelladesigns.com. Shipping fees are non-refundable.

Cancellations & right of withdrawal

Our laces, trims and fabrics are cut to the length you order. Under § 18 para 1 no 3 of the Austrian Distance and Off-Premises Contracts Act (FAGG), cut-to-order goods carry no statutory right of withdrawal, so they cannot be cancelled, returned or exchanged once the order has been placed.

Standard items supplied in fixed, pre-packaged units are not cut to order. For those you have the statutory 14-day right of withdrawal, running from the day you receive the goods. Full details, including the model withdrawal form, are on our Right of Withdrawal page.

If you have only just ordered and something is wrong, email orders@anbelladesigns.com straight away — if we have not cut your order yet, we will do what we can.

Your statutory warranty rights for faulty goods (Gewährleistung) are unaffected in every case — see below.

Returns

Because our lace and trims are cut to length to order, we are unable to accept general returns or exchanges on cut goods. Standard pre-packaged items can be returned within the 14-day withdrawal period described above; you bear the direct cost of returning them.

If you are unsure about a colour, width, or length, please email orders@anbelladesigns.com before ordering and we will be glad to help.

Faulty or incorrect items

If anything arrives faulty or not as described, email a photo and your order number to orders@anbelladesigns.com within 14 days of delivery — there is no need to send the item back. We will confirm a replacement or a refund by email. If a replacement is unavailable, we will issue a full refund.

Refunds

Approved refunds are processed within 4–5 business days to your original payment method.